Bilingual Spanish Crisis Worker – 211

Job Title: Bilingual Spanish Crisis Worker
Reports to: Crisis Program Manager  

Job Status: Full-time, Non-exempt, Hourly   

Shift: All Shifts Available
Pay rate: $15.75/hr


Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week in Spanish and in English.


  • Provides support and consultation to shift team partners
    • Provides and supports triage and routing functions on shift per the team’s goals
    • Provides complete, accurate documentation of client contacts
    • Ensure that client rights and confidentiality are maintained
    • Collaborates with other program staff to assure client access to emergency assistance
    • Performs other duties and responsibilities as assigned by your direct supervisor
    • Follow-up with imminent risk clients
    • Conduct accurate assessments of suicide and other emergencies
    • Responsible for staying current with all ongoing training requirements for both services
    • Assists with community outreach activities as assigned by the management team
    • Actively involved with agency programs and events
    • Supports operations during times of disaster as defined by agency policy
    • Maintains up to date knowledge of agency processes and policies & procedures
    • Performs all other duties as assigned 


  • High school diploma and experience with human services preferred. Successful completion of Basic Crisis Intervention training and Crisis Management training is required (provided by Gryphon Place). This is a 40-hour classroom training to be completed upon hire. Must have availability weekdays, evenings, some weekends and/or overnights. 
  • Native-level fluency in Spanish


  • Well-developed interpersonal skills
    • Excellent computer skills
    • Demonstrated crisis intervention skills
    • Versed in substance abuse issues and mental health issues
    • Clear and effective communication and accurate assessment of inquirer’s needs
    • Ability to function as a team member in an experiential learning setting
    • Ability to effectively problem solve and resolve conflict
    • Ability to work independently with minimal supervision
    • Ability to maintain professional expectations and assist individuals with diverse backgrounds
    • Knowledgeable of program procedures and contact centers informational system
    • Must have reliable, secure internet service along with cellular phone. 

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE 

Interested individuals should apply online at