Call Center Operator

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, and health care for the homeless, women’s health center, senior centers and a full service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

General Function:

To answer and direct any and all incoming calls into the NHA call center. Maintain a professional and courteous manner while protecting confidential patient information.

Duties and Responsibilities:

  • Answer and direct all incoming calls into the NHA Call Center
  • Direct calls to appropriate department or extension
  • Use of overhead paging system when necessary
  • Respond appropriately to patient inquiries
  • Follow up with patient calls where necessary
  • Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients
  • Maintain a friendly, courteous, and professional tone when handling all incoming calls
  • Performs other duties as assigned by supervisor

Skills/Qualifications:

  • High School Diploma. Registered or Certified Medical Assistant preferred.
  • Preferred, minimum 2-3 years experience working as an M.A. in an office or clinical setting
  • Possess a strong desire to carry out and promote the mission and vision of Neighborhood Health Association
  • Prior Experience in a Federally Qualified Health Center is preferred
  • Detail oriented along with the ability to manage time efficiently
  • Pleasant and professional demeanor and temperament during times of stressful and difficult situations
  • Ability to relate effectively to a diverse group of patients in a professional and courteous manner
  • Computer knowledgeable and medical terminology is required. Prior call center experience is preferred
  • Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders
  • Ability to maintain patient confidentiality
  • Must be able to work independently in a fast-paced environment with regular interruptions
  • Must be able to lift 25 pounds on occasion

This is a full-time position 37.5 Hours per week, $13/per hour

Monday – Friday, no weekends or holidays

Excellent benefits including Health, Dental and Vision Insurance, PTO and 10 paid holidays.

We are a drug free workplace, and an Equal Opportunity Employer.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

Please apply by submitting resume to [email protected]