Durable Medical Equipment Coordinator

The Ability Center (ACT) is a non-profit Center for Independent Living. Together, we will work to make our community the most disability friendly in the nation by increasing independence for people with disabilities, discovering true passions, and changing the community’s perception of disability.

The Durable Medical Equipment (DME) Coordinator will pick up, deliver, and assemble durable medical equipment for consumers in our service area. They will also sanitize, and repair DME as needed. This role educates the consumer on use, maintenance, and benefits of the equipment. This position requires a high-level of customer service to consumers, donors, partners, and providers.

Essential Responsibilities:

  • Deliver medical equipment and supplies to our consumers in a safe, courteous, and timely manner.
  • Prioritizes and coordinates equipment pickup and delivery from consumers and donors.
  • Coordinate the distribution of medical equipment to designated partner agencies.
  • Clean and disinfect durable medical equipment, tag, and inventory as donations arrive.
  • Repair, replace or dispose of unused durable medical equipment not being used.
  • Load and unload equipment from consumers vehicles demonstrating safe lifting techniques.
  • Responsible for driving company vehicles for pickup and delivery durable medical equipment.
  • Ensure that loads are safely secured in vehicle, and adhere to delivery schedule.
  • Provide consumer with appropriate instructions, paperwork, gather signatures, and close out goals in database system.
  • Document travel in transportation logs, keep vehicle clean and ensure maintenance is reported.
  • Maintain warehouse inventory levels and cleanliness according to DME policies and procedures manual.
  • Will provide backup support for consumer calls and via phone or e-mail.
  • Document all consumer information in consumer database according to required guidelines.

Qualifications:  High School diploma required. Experience working with medical equipment preferred. Demonstrated equipment cleaning, maintenance, and repair experience required. Commitment to following chemical cleaning guidelines. Must be able to use hand tools in order to make equipment repairs. Previous driving and delivery experience desired. Must have customer service experience, preferably in a social setting. Strong interpersonal skills and communication skills are required. Previous experience working with people with disabilities is desired.

Essential Physical Demands: The employee will use hand tools, electric tools, and other equipment necessary to complete tasks. The employee may move heavy pieces of equipment from vehicles to work site, and consumer homes. Will stoop bend, reach, stretch, push, and pull items daily. Must be able to carry or lift light to medium weight equipment, up to 50 lbs. and may lift more with assist. The employee will climb up and down ladders, mix chemical solutions for cleaning, and use Scrub Hub cleaning system. Position frequently communicates with others and may do so in various ways as able. They may converse, convey, and exchange accurate information via phone, text, written, e-mail, or face to face. The employee will operate a company owned vehicle.

At the Ability Center, diversity, equity, and inclusion are at the core of who we are. We are committed to fostering, cultivating, and preserving a culture of belonging by changing perceptions, and discovering true passions. Our employees are our most valuable asset. Your life experiences, self-expression, and unique capabilities represents our team, and the diverse communities we serve.

 ACT is an equal opportunity employer.

The Ability Center is committed to providing reasonable accommodations to individuals with disabilities.

We offer competitive pay and a comprehensive benefit package.


Please visit the careers page of our website to apply or fax resume to 419-885-5005.