Housing Stabilization Case Manager


 Full Time

 The mission of Beach House, Inc. dba Leading Families Home is helping families transition from homelessness to permanent housing.  Our vision is to build a better future for our community by providing life changing resources.

Beach House Inc., dba Leading Families Home is a 501(c)3 charity serving the Toledo area community for nearly 100 years. We provide resources to support homeless families as they transition to permanent housing. Our Mission is helping families transition from homelessness to permanent housing with the Vision of building a better future for our community by providing life-changing resources. Leading Families Home serves over 1,000 individuals annually, including children.

Our environment is challenging and collaborative. You will have the opportunity to work with individuals dedicated to making a positive impact in our participant’s lives and our community. We are seeking a Full-Time Housing Stabilization Case Manager. The position is responsible for guiding participants through the transition from shelter/homelessness to permanent housing and self-sufficiency. The Housing Stabilization Case Manager will advocate for the mission of the organization and promote the vision and direction of the organization by provide housing and income focused case management services to program participants in our supportive housing program.  This includes conducting assessments, providing advocacy, providing life skill development services, landlord-tenant mediation, service coordination, community resource linkage, and providing compassionate participant centered services to a diverse population.  This will be accomplished by following the rules and regulations of our federal, state, and local funding sources and the agency policies and procedures while working with staff and community partners to coordinate essential agency functions.  The Housing Stabilization Case Manager will perform all duties and responsibilities in a manner that models the mission and vision of Beach House, Inc. dba Leading Families Home.

Experience:  2 – 4 years’ experience working with homeless/at risk populations, social work, case management, housing, or related experience. Work in CARF accredited environment preferred.

Education: Bachelor’s Degree in social work or related subject.


  • Provide direct case management services to program participants including but not limited to: conducting intakes and assessments; developing participant-centered individual service plans; identifying supportive services; providing advocacy and support; demonstrating a healthy landlord-tenant relationship; and continuously educating program participants on their rights and responsibilities as a tenant
  • Assists with the housing search and placement process by accompanying program participants to view units, advocating on behalf of program participants with landlords, and assisting program participants with locating valuable community and housing resources (i.e., utility assistance, furniture assistance, etc.)
  • Engage with program participants on a consistent basis, appropriate to their prioritized needs, to identify their goals and supportive services needed to maintaining permanent housing, economic stability, and mental wellness
  • Incorporate the program participants’ goals related to housing, economic stability and mental wellness into an individualized service plan that is reviewed monthly and updated annually
  • Obtains signed release of information forms and communicates regularly with agency staff and outside community organizations (i.e., mental/behavioral health programs, substance use programs, and education programs, etc.)
  • Obtain the SSI/SSDI Outreach, Access, and Recovery (SOAR) certification within the first ninety (90) of employment
  • Complete several HUD, agency and CARF required trainings within the first ninety (90) days of employment (i.e., landlord-tenant laws, fair housing, housing first, life skill development, visual lead-paint identification, financial management, child abuse and neglect, etc.)
  • Creates reports, gathers statistics, and submits reports per guidelines
  • Maintains participant and program records, including progress notes, in accordance with applicable standards and regulations
  • Identifies and provides emergency crisis services according to agency policy and procedures
  • Transports program participants according to agency policy and procedures as needed

 Essential Responsibilities Include:

  • Maintain accurate and timely participant progress notes in system and file as directed
  • Maintain a working knowledge of community resources
  • Make appropriate referrals to other agencies on behalf of the program participant and support them in navigating the process
  • Assist with obtaining appreciative inquiries from program participants as needed
  • Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature while ensuring a safe, professional, and supportive environment
  • Assist in the growth of LFH through active participation in fundraising events
  • Attends trainings, meetings, and community events as required
  • This position does not have any supervisory duties and reports directly to the Housing Program Manager for supervision.
  • Ability to demonstrate self-care
  • Ability to support and care for others
  • Ability to communicate effectively with supervision and leadership staff regarding critical incidents
  • Strong interpersonal skills with the ability to communicate effectively (both verbal and written) and solve problems related to landlord tenant laws
  • Experience working with individuals who have a physical, developmental, emotional, and/or mental disability
  • Experience working with individuals from various social, economic, and ethnic backgrounds
  • Strong organizational skills with the ability to manage a flexible schedule that includes working in the field, in the office and remotely from home
  • Ability to work with minimum day-to-day supervision
  • Demonstrated ability to work independently and creatively within set guidelines
  • Ability to approach problems pro-actively with a solutions-focused mindset
  • Ability to work as a team member in the planning, implementation, and evaluation of individual service plans
  • Strong knowledge of community resources
  • Strong competency with Microsoft Office software, including Word, Excel, Publisher, and Power Point
  • Demonstrated ability to monitor, assess, and record participant progress in a timely and detailed manner
  • Ability to gather data, compile information, and prepare reports
  • Must be prompt and dependable
  • Willing to work under adverse conditions such as going into small spaces including attics, crawl spaces, etc.

Additional Responsibilities

  • Willingly steps up to take on new responsibilities or to help a co-worker complete a task.
  • Works collaboratively with fellow employees and other to achieve identified goals and objectives.
  • Communicates effective, both verbal and in writing. Share information and demonstrate ability to listen openly and empathetically to others
  • Contributes of a positive work environment by treating others with fairness and respect.
  • Support the relationship between the agency and the community by demonstrating respectful, courteous, and cooperative behavior when interacting with participants, visitors, and other employees.
  • Comply with agency policies and procedures.
  • Contributes to fulfilling the agency’s mission, vision, and core values by implementing them into daily practice.
  • Knowledge of the principles of health Insurance Portability and Accountability Act of 1996 (HIPPA); Privacy and Security Rules and other Federal and State laws regarding confidentiality and storage of health information.
  • Actively looking for ways to help people
  • Adjusting actions in relation to other’s actions.
  • Effective management of one’s own and other’s time; assessing and prioritizing tasks and working within deadlines to complete tasks.
  • Repetitive finger movements for entering data into computer


  • Bachelor’s degree in social service field plus previous experience that is directly related to the duties and responsibilities specified
  • Must have valid Driver’s license, acceptable driving record, and deemed insurable
  • Attention to detail


  • Simple IRA
  • IRA Matching
  • Full range of benefits available with full-time status


  • Typically, Monday to Friday

Company’s website:

  • www.lfhtoledo.org

Work Location:

  • Field work required, in office


Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

  • Ability to lift up to 25 pounds.
  • Ability to perform job responsibilities in facilities with multiple levels and without elevator or mechanical transportation,
  • Operates a computer and keyboard/repetitive finger movement.


Working conditions described are representative of those that must be met by an employee while performing the essential duties of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

  • Smoke-free working environment
  • Drug and alcohol-free working environment
  • Weapons free working environment
  • Adheres to Beach House, Inc.’s policies and procedures
  • Acts as a role model inside and outside of the organization
  • Performs other duties deemed necessary for the benefit of Beach House, Inc.

Beach House, Inc. dba Leading Families Home is an equal employment opportunity employer that selects the individual who is the best match for a position based on job-related qualifications, without regard to race, color, creed, sex, national origin, religion, sexual preference, age, disability, genetic information, or other protected group status.

 This position description is not intended to be a completed list of all responsibilities, duties or a skill required for the job and is subject to review and change in accordance with the needs of Beach House, Inc. dba Leading Families Home and contractual obligations. 

 Like most American employers, LFH does not offer employees formal contracts of employment. Rather all employment is “at will,” meaning that either you or the Company may end your employment at any time for any reason.

Send Cover letter and resume to rpetroff@lfhtoledo.org