Legal Aid Line- Intake Specialist

Legal Aid of Western Ohio, Inc. (LAWO), a non-profit law firm that provides free legal help in civil legal matters to eligible individuals and groups in western Ohio, seeks a legal aid line intake specialist for its Toledo office. 

Legal Aid Line is the central intake unit for the thirty-two counties LAWO serves in western Ohio. Legal Aid Line Intake Specialists interview applicants for legal help to determine their eligibility for legal services. Interviews may occur in person, by telephone, or by other technologically supported means. Intake Specialists must work well in a team environment. In addition to intake services, Intake Specialists may provide administrative and other support to advance the Access to Justice mission of LAWO.

Qualified applicants should have excellent organizational and communication skills. Spanish speaking preferred but not required. Relevant hotline or call center experience is preferred but not required. Excellent typing and computer skills, including proficiency in Microsoft Office Suite software, is required. Qualified applicants must relate well with people living in poverty, be dependable, competent, trustworthy, and have a commitment to legal services and working with people living in poverty.

Competitive salary based on relevant experience; comprehensive fringe benefits.

To Apply: Please visit to submit your application. Position will remain open until filled.

LAWO is an Equal Opportunity Employer and places a high value on diversity in our workplace, including diversity in race, ethnicity, gender, sexual orientation, age, and physical ability. We strive to create an environment welcoming to all individuals and we encourage applications from individuals traditionally underrepresented in the legal profession. Applicants requiring accommodation for the interview/application process should contact the recruitment coordinator at [email protected].