Operations Manager

Position Title:                    Operations Manager

Classification:                   Full-time, exempt (or Part-Time if desired)
Reports To:                        

Junior Achievement of Northwestern Ohio (JA) believes students should graduate from high school with a vision of future success and a defined path(s) needed to get there. We empower students to be more deliberate about their future, connecting them with a direct link to life after high school by exposing them to potential career opportunities through engaging mentors from the business community.  We believe we are helping to develop the future talent for our community, securing the future of our companies and our economy.


The ideal candidate finds validation of their unique talent, grabbing the reins of the organization day-to-day. This role is the glue that holds our people, processes, systems, priorities, and strategy together. Obsessed with organizational clarity and fanatical about resolution and forcing conclusions. A master of follow-through, this person is right at home, keeping everyone laser-focused and driving results to create organizational accountability, focus, and harmony.


The Operations Manager manages the operations of the office.   The primary responsibilities include overseeing the organization’s general project management, JA USA reporting, policies & procedures, data management, insurance, reporting, customer service, and public administrative functions.


  • Project Management: Analyze and arrange the priority of teams’ workload to effectively complete tasks and special projects on or before appointed deadlines, with follow-through. Keep the team focused on achieving goals and delivering first-class experiences.
  • Provide support and secure outside resources, when necessary, while keeping strategic partnerships in the forefront for both Development and Education.
  • Manage Board Meetings: calendar, agenda, logistics, and tasks.
  • Oversee Board Terms/Board Matrix and assist with recruitment and board training.
  • Oversee all Board Committees and ensure goals are met for the Strategic Plan. Ensure appropriate staff who need to carry out specific functions to meet goals.
  • Maintain JA USA Operating Agreement, Compliance, and Documents, including By-Laws
  • Oversee Policies and Procedures for all departments.
  • Facilitate or assist with employee onboarding and training.
  • Site contact for JAUSA website and IT training and compliance.
  • Contribute to the development of strategic and operational plans.
  • Coordinate review of staff policies and procedures.
  • Oversee event logistics to include contracts, agreements, and communications as appropriate.
  • Oversee and corroborate program evaluation data using MS Forms, PAS, etc., and compile results for the team, board, and stakeholders.
  • Maintain all inventory for the organization, including working with each team to maintain satisfactory levels of products to fulfill goals.
  • Attend Junior Achievement events and meetings, including hours beyond the traditional workday.
  • Assist with grant reporting
  • Maintain flexibility and willingness to take on other duties and responsibilities.



  • Accepts responsibility for delivering on assigned goals and deliverables.
  • Can maintain composure in difficult situations and shift quickly to objective, problem-solving behaviors to deliver results.
  • Avoids excuses and blame-shifting.

Active Engagement

  • Participates in projects, tasks, meetings, and workplace interactions with positive enthusiasm.
  • Demonstrates obvious energy in performing the role and serves as an engaged team member.
  • Harmoniously integrate the significant functions of the organization

Growth & Improvement

  • Actively seeks opportunities to increase industry knowledge and become a more substantial subject matter expert in the field.
  • Willing to accept stretch goals and challenging projects to gain valuable experience and continuously develop as a professional.

Integrity & Trust

  • Earns the trust and confidence of coworkers and constituents through honest communication, ethical behavior, and professionalism in all interactions.
  • Admits mistakes, does not misrepresent self or information, and keeps confidences.
  • Is dependable and known to be someone who will do what is promised.


  • Integrity, compassion, mission-oriented, and commitment to excellence.
  • Ability to work independently in a fast-paced work environment, successfully manage multiple projects and deadlines, and hold people accountable.
  • Decisive, good at planning and organizing, effective conflict manager, goal achiever, resilient and adaptable.
  • Organized, detail-oriented, highly motivated, and a solid ability to work effectively with diverse groups.
  • Love running the day-to-day aspects of the business
  • Exceptional verbal and written communication skills, forward-thinking problem-solver with critical thinking skills.
  • Proven ability to maintain confidentiality.

Junior Achievement Teamwork

  • Contributes to meeting team deadlines and engages effectively with others to achieve goals.
  • Maintains an approachable demeanor to encourage positive working relationships and promote effective clear communication.
  • Demonstrates a willingness to pitch in to help team members succeed (even in areas outside their usual roles).
  • Interacts well with many types of personalities and handles complex interactions without escalating tension.


  • Bachelor’s degree or equivalent experience in business administration.  Three to five years of general business experience with demonstrated supervisory abilities.
  • Computer literacy in MS Office (Microsoft Outlook, Word, PowerPoint, and Excel), MS Teams
  • Non-profit working environment preferred, but not required

The competitive benefits package includes employer-paid (95%) health and employer-paid (85%) dental insurance, life insurance, Short Term & Long-Term Disability Insurance, a robust PTO plan, and a 401k plan with an employer-paid match.

To apply, please send a cover letter and resume to Jim Pollock, President, [email protected]

This position in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related duties required by their supervisor.   This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. Junior Achievement of Northwestern Ohio, Inc. (JA) is an “at-will” employer. As such, employment with JA is not for a fixed term or definite period and may be terminated at the will of either party, with or without reason, and without prior notice.