Pathway of Hope Case Manager


The POH initiative is a directive of National the Salvation Army command and will be expanded throughout each division through 2024. The initiative includes case management over a period of 6-18 months of households with children who have a desire to change their trajectory of poverty.

The focus of case management is to enable the families to resolve barriers of and work toward self-sufficiency which mainly focuses on their education and employment needs.

With the guidance and support of the divisional Pathway of Hope regional coordinator, the case manager will use the following approaches when working with clients: strengths-based case management model, stages of change model, and motivational interviewing skills.

At Northwest Ohio Area services, the case manager will have a caseload of up to 5 families at a time and will meet with families 1-2 hours weekly or bi-weekly. Documentation is entered into the Service Point data system in a timely manner, statistics are tracked for monthly reports, and client assistance expenses are accurately recorded per grant requirements.


  1. A) Provide services to the client family via the case management steps.
    • Identify, assess, and enroll clients per POH Eligibility procedures.
    • Meet with participants for 1-2 hours per session, weekly or bi-weekly over 6-18 months to follow the goal plan.
    • Meet and assess participants upon case management Exit and post-Exit follow-up sessions, per procedures.
    • Introduce pastoral care that is available to the family at the corps: follow procedures if the family is interested.
    • Assist and teach within the case manager’s scope and refer out when appropriate, for life-skill development which includes job readiness and job search, educational advancement, parenting, budgeting, and finances, cooking and nutrition, conflict management, substance abuse awareness, and self-advocacy.
    • Ensure clients have access to health and human services.
      1. includes all Salvation Army internal provisions and services that are available.
      2. includes external agency referrals for housing, healthcare, mental health services, legal, childcare, non-cash benefits and other resources as needed.
    • Enable clients to enhance their social services support systems including community activities and organizations, their children’s schools, and faith communities.
  1. B) Maintain a case record accurately and timely in ServicePoint database system.
  • Assessment
  • Social History
  • Action plan
  • Progress notes
  • Other documentation as needed.
  1. C) Track statistical and contingency fund uses.
  • Prepare a monthly report per the Salvation Army National Statistical System (NSS) procedures.
  • Record funding uses per the divisional office’s (NEOSA) procedures.
  1. Collaborate with the divisional POH coordinator and fellow POH case managers as approved by direct supervisor.
  • Attend monthly case manager meetings, providing reports as requested. On occasion, the monthly meeting may interfere with local schedule which may become the priority.
  • In conjunction with the NWOAS associate area coordinator, meet with the divisional POH regional coordinator at the Corps of via TEAMS to discuss case direction and documentation requirements.
  1. Direct Community Services workers and local Emergency Services when needed in conjunction with NWOAS associate coordinator.


  1. Be available for events that require all Lucas County Salvation Army employees such as:
  2. 5K Run
  3. Toy Shop Distribution
  4. Annual Volunteer Recognition
  5. Back to school Stuff the Bus and Backpack sorting and giveaway.
  6. Employee monthly meetings and trainings




  1. LSW preferred or bachelor’s degree in related field
  2. At least 4 years’ experience in the field or related field.


Send Resumes to: [email protected]