Residential Support Specialist

Beach House Inc., dba Leading Families Home is a 501(c)3 charity serving the Toledo area community for 100 years. We provide resources to support homeless families as they transition to permanent housing. Our Mission is helping families transition from homelessness to permanent housing with the Vision of building a better future for our community by providing life-changing resources. Leading Families Home serves over 1,000 individuals annually, including children.

Our environment is challenging and collaborative. You will have the opportunity to work with individuals dedicated to making a positive impact in our participant’s lives and our community. We are seeking Full and Part-Time Residential Support Specialists. The position is responsible for providing e services to Beach House Family Shelter residents. The Residential Support Specialists assist clients in the residential housing program and oversee the general, daily functioning of the Beach House Family Shelter facilities.

Skills Required for the Position:

  • Attention to detail
  • Ability to stay organized
  • Ability to follow directions, procedures, and policies to the letter
  • Ability to enforce policies and procedures with Participants
  • Ability to handle and resolve conflicts
  • Willingness to prepare meals and general housekeeping
  • Basic computer skills – Microsoft office suite, ability to learn and effective use Agency records software
  • Ability to complete required paperwork in a timely manner – progress notes, incident report, write-ups, etc.
  • Ability and willingness to engage with program Participants
  • Consistently be on time for shift and have good attendance
  • Be able to think quickly and appropriately in a crisis situation
  • Compassion and empathy
  • Maintain ethical and moral boundaries with Participants
  • Be self-motivated
  • High level of personal integrity and ethical conduct
  • Practice a high level of conduct regarding confidentiality
  • Ability to work with a wide range of individuals, diverse community
  • Ability and willingness to work with children
  • Ability and willingness to adapt to a constantly changing environment and Participants
  • Ability to make minor decisions as Participants’’ needs change and as Participants change
  • Provide quality customer service at all times. Not be condescending, disrespectful, or look down upon any Participant for any reason
  • Ability and willingness to de-escalate situations
  • Be able and willing to work any shift – days, nights, weekends, holidays


  • High School Diploma or GED
  • Valid CPR & First Aid Certification (must be obtained within 30 days of employment)
  • Ability to pass pre-employment drug screen and yearly BCI/FBI background checks
  • Serve Safe Certification required or the ability to obtain within 90 days of employment
  • QMHS, CDCA, Peer Support Certification preferred
  • Valid driver’s license
  • If in recovery, must have at least two years of continuous sobriety

Reports to: Shelter Manager

 Schedule: As determined by supervisor/Shelter Manager

Salary:  $14 – $17 per hour depending on experience and certifications

Company’s website:


Work Remotely:

  • No


Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

  • Ability to perform job responsibilities in facilities with multiple levels and without elevator or mechanical transportation,
  • Operates a computer and keyboard/repetitive finger movement.


Working conditions described are representative of those that must be met by an employee while performing the essential duties of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

  • Smoke-free working environment
  • Drug and alcohol-free working environment
  • Weapons free working environment
  • Adheres to Beach House, Inc.’s policies and procedures
  • Acts as a role model inside and outside of the organization
  • Performs other duties deemed necessary for the benefit of Beach House, Inc.

 Beach House, Inc. dba Leading Families Home is an equal employment opportunity employer that selects the individual who is the best match for a position based on job-related qualifications, without regard to race, color, creed, sex, national origin, religion, sexual preference, age, disability, genetic information, or other protected group status.

This position description is not intended to be a completed list of all responsibilities, duties or a skill required for the job and is subject to review and change in accordance with the needs of Beach House, Inc. dba Leading Families Home and contractual obligations. 

Like most American employers, LFH does not offer employees formal contracts of employment. Rather all employment is “at will,” meaning that either you or the Company may end your employment at any time for any reason.

 Interested individuals should send resume and cover letter to [email protected]