Veterinary Receptionist

Looking for an energetic and passionate customer service oriented animal lover to join our team at Humane Ohio. If you enjoy client interaction, are detail oriented, enjoy data entry, and working at fast pace while also helping dogs and cats, this may be the job for you!

Primary Responsibilities

Assist with the daily operation of the “front end” of the clinic and the provision of services and supplies to clients. Specific responsibilities and duties include but are not limited to:

• Greeting clients upon arrival and answering questions
• Educate clients about spay/neuter and other clinic services
• Checking in and discharging clients
• Making medical recommendation phone calls
• Entering client and patient data in computer per established procedures and guidelines
• Collecting payments in person and over the phone
• Scheduling of clients and patients
• Answering multi-line phone system
• Maintain order and safety in the office at all times
• Maintaining office area cleanliness
• Create reports through clinic software
• Ensure that owners are happy and comfortable that they are leaving their pets in a safe and loving environment. Be passionate about the Humane Ohio mission and look for ways to make our clients’ day.

• A high school diploma or equivalent
• Experience in customer service, with good general office, computer and phone skills
• Ability to be “in-charge”, yet calm and respectful at all times
• Ability to organize, prioritize and pay attention to detail
• A self-starter with the ability to work independently and get the job done
• Compassionate; values the relationship between humans and animals
• Good interpersonal and oral communication skills
• Able to sit at a computer for extended periods
• Able to stand, walk, stoop, kneel, and lift/carry up to 30 pounds
• Experience in a veterinary office setting is a plus