Director of Information Technology

Job Title:  Director of Information Technology
Department:  Information Technology
Reports to:  Chief Financial Officer
FLSA Status:  Exempt
Employment Status:  Full-Time
Please submit applications directly on the Toledo Museum of Art website
Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.
And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.
The Toledo Museum of Art (TMA) seeks a customer-driven IT professional to lead new technology innovation while managing current technology infrastructure. The Toledo Museum of Art seeks to become the model art museum in the United States for our commitment to quality and our culture of belonging; we seek a Director of IT who shares that ambition and is excited to support the Museum’s engagement of new technologies.
The Director of Information Technology provides oversight and leadership the Museum’s network infrastructure, hardware and software applications, end user support, unified communications, security systems and audio/visual systems. The Director works collaboratively across departments to support efficient business operations and procedures. The IT department supports end-user requirements and acts as a change-agent as the organization continuously improves infrastructure and increases operational efficiencies.
The Director of IT will remain informed of best practices in information technology and ensure that these practices are applied proactively and thoroughly to the full range of the organization’s activities.
The Director of Information Technology performs the following essential duties. Other duties may be assigned as needs arise.
Strategy & Planning:
  • Consults with the Leadership Team to understand how technology can support the Museum’s vision and strategic plan.
  • Develops a multi-year technology strategy in support of and aligned with the Museum’s overall strategic plan.
  • Develops and manages annual capital and expense budgets, proactively working with departments to determine their technology needs and aligning with strategic plan.
  • Develops comprehensive goals and plans for Information Technology operations and strategy.
Functional Management:
  • Oversees IT team to execute initiatives in a timely manner, ensuring accountability to timelines, deliverables, and metrics.
  • Responsible for ensuring robust cybersecurity defenses.
  • Fosters and promotes a culture of high performance, continuous improvement, and learning through ongoing professional development, mentoring, and collaboration.
  • Creates, evaluates, and updates information systems policies and procedures.
  • Supports and delivers technology infrastructure services and solutions.
  • Ensures customer support satisfaction and priority support for high-level requests.
  • Manages on-going training opportunities for Museum employees.
  • Leads and/or participates in Agile teams and projects that support the Museum’s strategic objectives.
  • Maintains strategic vendor relationships to support TMA’s technology initiatives.
  • Performs other duties as assigned or required.
  • Reports to the Chief Financial Officer.
  • Presents to and is a member of the Technology Subcommittee of the Board’s Buildings & Grounds Committee.
  • Manages the IT department.
  • Partners closely with all Museum departments.
  • Bachelor’s degree required, major in computer science or technology related field preferred.
  • Minimum of 10 years of experience in the technology field.
  • Minimum of 5 years of experience in a leadership or management role in an IT setting.
  • VMware and Microsoft Infrastructure knowledge and experience required.
  • Project management and data analysis experience preferred.
  • Demonstrated business acumen, especially in setting priorities, creating efficiencies, leveraging opportunities, and developing plans to define and achieve success.
  • Exceptional written and oral communication skills. Strong attention to detail required.
  • Understanding of and interest in Web3 technologies a plus.
  • Proven ability to handle issues confidentially, and to be discrete and fair.
  • Ability to be adaptable and flexible to work on a wide variety of projects; lending support where needed.
Standard open concept office work environment shared with staff, with related phone, computer, and printer noise. Position requires ability leverage technology including smart boards, computer, printer, and phone systems; the person in this position frequently communicates with public membership and staff who have inquiries and must be able to exchange accurate information in these situations; the person in this position frequently attends events inside and outside of TMA, with non-standard works hours, including evenings and weekends with occasional overnight travel.
  • 25 Days of Paid Time Off Annually
  • 6 Paid Holidays Annually
  • 2 Floating Holidays Annually
  • 3 Paid Volunteer Days Annually
  • Medical, Dental, & Vision Insurance
  • 403b Retirement Savings Plan
  • Short-Term Disability, Long-Term Disability, Term Life and AD&D Insurance Plans
  • Paid Parental Leave
  • Pet Insurance
  • Employee Assistance Plan
  • Museum Family Membership
  • Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!
The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected] or (567)-666-0387.