2-1-1 Scheduler – Seasonal

Job Title:                     Scheduler

Department:                2-1-1

Reports To:                 2-1-1 Program Manager

Job Status:                  Seasonal, Part-time, Hourly and Non-exempt

Hourly Rate:                $13

Statement of the Job:

Assists people in accessing free tax preparation services or applying for the PRC program. Provides eligibility screening, schedules appointments, and provides information to callers on necessary documents.

Education and Training:

  • Completes training which includes lecture, independent study and mentoring.

Essential Duties and Responsibilities:

  • Assesses each caller for eligibility
  • Schedules appointments for tax preparation assistance and provides information about the process including a description of the services provided
  • Takes applications for PRC payouts and provides information about the documentation needed to apply
  • Completes all required documentation for each inquiry


Education and Experience:

  • Well-developed interpersonal skills
  • Experience in human services preferred
  • Excellent computer skills
  • Associates Degree or its equivalent in a related field preferred
  • High School diploma or its equivalent required


This job description in no ways states or implies that these are the only duties to be performed by the employee(s) incumbents in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship

 Forward resumes to:

Sandra DeSteno, 2-1-1 Director

[email protected]


Deadline to apply:  February 4, 2022