Café Manager

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The Café Manager will be responsible for the successful operation of the café. He/she hires, trains, manages, and oversees the café staff to ensure members receive the highest level of customer service possible.

Duties and Responsibilities:

  • Establishes, monitors and analyzes the café budget
  • Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
  • Coordinates the café schedule, covering if necessary.
  • Develops and implements café policies and procedures
  • Serves as the lead customer service contact for team members, including; answering questions, welcoming, and other member communications.
  • Acts as a liaison between the café and all other departments, communicating relevant information to the café staff as needed.
  • Manages vendors and maintains inventory
  • Maintains standards of quality and sanitation per applicable health code
  • Responsible for keeping café area clean, neat and orderly
  • Orders any supplies needed for the café


  • Food Safety and Sanitation Certification (ServSafe or Department of Health certification a plus)
  • Working knowledge of local and state sanitation inspection programs
  • Association degree in food management or equivalent, or high school diploma with Certified Dietary manager credential and other job related education, or 10 years practical food service experience.
  • Operational knowledge of the cash register, cash handling procedures
  • Operational knowledge and oversee general maintenance of café food service equipment
  • Ability to delegate tasks effectively, to motivate and coach individuals.
  • Demonstrates good judgment and decision making skills
  • Strong, managerial competencies in the area of developing and managing budgets, hiring, and training, supervising and assessing café personnel.
  • Proficiency in computer skills(Microsoft Office). Knowledge of computer systems, process design, terminology, and various software applications.
  • Demonstrates customer service skills.
  • Demonstrates appropriate interpersonal skills for a retail business environment.
  • Strong creative problem solving skills.
  • Ability to communicate effectively orally, in writing, face-to-face, and over the phone; and professionally with people from diverse backgrounds and at all levels of the organization.
  • Ability to organize and prioritize work load in order to meet established schedules, timelines, or deadlines.

This position is  Monday – Friday, no weekends or holidays

Competitive salary and benefits package including Health, Dental and Vision Insurance, Life, matching retirement plan, PTO and 11 paid holidays.

We are a drug free workplace, and an Equal Opportunity Employer.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, and health care for the homeless, women’s health center, senior centers and a full-service pharmacy with lab services on site. For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.