Cafe’ Server

Job Title:  Café Server
Department:  Café and Events
Reports to:  Café and Catering Manager
FLSA Status:  Non-Exempt
Employment Status:  Part-Time, average of 15-20 hours per week, maximum 29
Café Hours:  Monday/Tuesday closed, Sunday/Wednesday/Thursday open 11:00am-4:00pm, Friday/Saturday open 11:00am-7:00pm
Compensation:  $10.50/hour plus tips when serving in the Museum Café
Please submit application on the Toledo Museum of Art website http://www.toledomuseum.org/jobs-internships.
Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.

And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.

SUMMARY
This is a multi-dimensional food and beverage service opportunity working across all areas of the Café and Events department to include the Museum Café and Catering (private and public). The Café Server ensures that the food service operation enhances the quality of the Museum’s visitor experience, provides efficient and friendly customer service, and consistently presents a professional approach to overall food and beverage service operations.
KEY ACCOUNTABILITIES
  • Follows direction from Café & Catering Manager and Head of Special Events and Food Services
  • Receives and assists visitors with food and beverage orders
  • Uses a point-of-sale system for cash and credit transactions
  • Serves food and beverage orders to guests
  • Maintains a high level of cleanliness and awareness of sanitary practices
  • Anticipates guests’ needs and exceeds customer service expectations
  • Maintains composure in a fast-paced environment
  • Relays important information about orders, allergies, and special requests to the appropriate staff
  • Responds urgently and appropriately to any concerns
  • Assists kitchen staff with basic food preparation and various cleaning tasks
  • Replenishes and helps team with front-of-the house and back-of-the house stock
  • Presents in professional appearance and mannerisms
  • Works in a team-oriented environment and communicates effectively to other staff
  • Performs other duties as needed
EDUCATION AND EXPERIENCE
  • Requires high school diploma or GED equivalent.
  • Minimum of 1 year food service experience, preferably in a café or full-service restaurant.
SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES
  • Maintains basic knowledge of food preparation techniques and use of all related equipment.
  • Must be a responsible self-starter, be able to follow instructions delivered in verbal or written form.
  • Knowledge of appropriate food service sanitation standards essential; clean and professional personal appearance.
  • Excellent interpersonal skills and ability to collaborate with other members of the staff.
  • Works well under pressure and deals with the multi-tasking of a busy commercial kitchen while assuring that all details receive appropriate attention; must be able to handle immediate changes in plans due to customer demands and needs, availability of products, and other unforeseen problems.
  • Dedication to providing outstanding customer service.
  • Must be willing and able to work as needed – hours will include some evenings, weekends, and holidays.
  • Must pass a background check.
WORK ENVIRONMENT
Standard commercial kitchen work environment with related heat generated by ovens and ranges and noise from equipment. Position requires the ability to remain on feet for duration of shift. Position requires the ability to visually monitor product, operate all commercial appliances, and communicate effectively with co-workers and supervisors. Regularly lifts and moves cases of produce and other foodstuffs and dishware which can weigh up to 50 lbs. Events are held across campus and may occasionally result in exposure to uncomfortable weather conditions.
BENEFITS
  • 403b Retirement Savings Plan
  • Paid Parental Leave
  • Employee Assistance Plan
  • Museum Family Membership
  • Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!
The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at jobs@toledomuseum.org or (567)-666-0387.