Community Impact Manager – UWGT

Position Title:                                     Community Impact Manager

Department:                                       COMMUNITY IMPACT

Location:                                            TOLEDO OFFICE/REMOTE HYBRID

FLSA Job Status:                                FULL TIME, EXEMPT

Pay Range:                                         $55,000 – $60,000

Organizational Relationships:

Reports to:                                     VP, COMMUNITY IMPACT

    Supervises:                                     NONE

    Coordinates with:                            ALL UNITED WAY DEPARTMENTS AS NECESSARY

Date Created:                                     May 2023





United Way of Greater Toledo is a funder, we invest dollars to nonprofit organizations in Lucas, Ottawa, and Wood counties who work in the areas of Education, Financial Stability, Health, and Housing. United Way is also a convener, which means we bring together organizations of all backgrounds – private businesses, nonprofits, local government and school systems – to collaboratively address the current and future needs of our community using a Collective Impact Model with Results Based Accountability.  United Way is committed to social justice and equity with a disposition alignment to United Way of Greater Toledo’s DEI Statement (see below).


We focus our Collective Impact in four pillar areas: Education, Financial Stability, Health, and Housing. As part of the Collective Impact Model (CIM), each of the four areas convenes its own Collaborative. The Collaboratives are comprised of partners who receive grant funding by United Way for programming they conduct in each of our pillar areas. Each Collaborative is led by certified Results-Based Accountability professionals who also have subject-matter expertise. These experts serve as our Lead Partners.


Collective Impact requires a set of five conditions to be in place, and as the backbone support organization for our granted partners, we work to create and maintain those conditions on behalf of the three counties we serve and the 60 programs we fund.




The role of a Community Impact Manager will spend time working on the following efforts:


Facilitation (10%): Serve as a neutral facilitator for the collaborative efforts of different stakeholders, organizations, and individuals. You will help to establish a shared vision and goals and create a collaborative culture. You will ensure granted partners, UWGT staff, and Lead Partners are supported to achieve shared goals when they convene.


Strategic Planning (15%): You will assist in developing a comprehensive strategy for addressing the social issues at hand. This involves an understanding of the root cause of social issues and identifying key stakeholders, developing a shared vision, and creating an action plan with measurable outcomes.


Coordination (30%): Ensure that all stakeholders are working together effectively and efficiently. You must facilitate communication and collaboration among stakeholders and identify and address any issues that arise. You will work with Lead Partners in each of our Collaboratives to support the planning of agendas, meetings, and deliverables.


Data Management and Evaluation (15%): You will work with United Way’s Community Analytics and Research Department to collect and analyze data to evaluate the progress and success of the collective effort. You will assist in the establishment of metrics for success and track progress towards achieving those metrics.


Resource Mobilization (20%): You will help to secure funding and resources for the collaborative effort. This involves identifying potential sources of funding, writing grant proposals, and developing partnerships with other organizations. You will be required to identify and pursue at least one funding opportunity per collaborative per year.


Communication and Outreach (10%): You are responsible for communicating the progress and success of the collaborative effort to stakeholders, funders, and the broader community. With United Way’s Marketing team, you will develop messaging strategies and outreach materials to raise awareness of the issues at hand and the collective efforts to address it.


Overall, the Community Impact Manager plays a critical role in facilitating collaboration, developing a shared vision and strategy, and ensuring that all stakeholders are working together effectively to address complex social issues.


Additional Responsibilities

The Community Impact Manager will assist the Vice President of Impact & Outreach with the oversight of the forthcoming 2024 grant application process which will identify granted partners / collaborative members for the 2024-2027 grant cycle.


  • Professional and/or academic background in health and human services, community organizing, minimum seven years’ experience preferred.Candidates who have a strong understanding of national, state, and local strategic priorities, plans, best practices, data capture mechanisms, and reporting requirements in education, financial stability, health, and housing are preferred.


  • Experiencing with data analysis to understand root causes and drive improvement efforts through the use of a Collective Impact Model with Results Based Accountability (Results Based Accountability certification course will be included in the onboarding process).




The Community Impact Manager has individual values and unique experiences aligned to diversity, equity, and inclusion. They require a broad range of skills to effectively facilitate collaboration and address complex social issues. Here are some of the essential skills we are looking for:


Cultural Competence: The ability to understand and respect diverse cultures and perspectives, and to work effectively with people from different backgrounds.


Leadership and Team Building: The ability to inspire and motivate a team towards a shared vision and create a collaborative culture.


Adaptability and Resilience: The ability to adapt to changing circumstances and persevere through challenges.


Project Management: The ability to manage multiple projects simultaneously, establish timelines, and track progress towards outcomes.


Work Style: Ability to work independently with minimal supervision, but able to communicate and seek guidance when needed.


Communication: Strong written and verbal communication skills, including the ability to facilitate and present to stakeholders, partners, and donors. Communicating frequently and effectively with partners and team members is critical in this role.


Technology: Proficient in MS Office, Word, Excel, Access, PowerPoint, Google Drive, Microsoft Teams and internet related programs.



CORE COMPETENCIES (Refer Core Competencies for Professional Staff for behavior indicators)


Mission-Focused All United Way employees recognize that the organization’s top priority is to create real social change that improves lives and changes community conditions. This drives their performance and motivations.


Relationship-Oriented All United Way employees are responsible for cultivating and managing relationships, fostering an atmosphere of trust, while taking a collaborative approach to addressing issues.


Results-Driven All United Way employees are accountable for achieving individual performance goals in support of organizational goals.


Brand-Steward All United Way employees are stewards of the brand and understand their role in protecting the reputation of the organization.


Continuous Learning All United Way employees demonstrate a desire to acquire knowledge, skills, and abilities necessary to perform effectively.


Critical Thinking All United Way employees have the ability to think critically and to solve problems using basic research, analysis and interpretation.


Professional Behavior All United Way employees conduct themselves in a professional manner and follow organizational guidelines and standards.



DEI STATEMENT: United Way of Greater Toledo (UWGT) strives to ensure that we are meeting the needs of individuals across Lucas, Ottawa and Wood counties in a meaningful and appropriate manner. We cannot truly “Live United” until we fervently advocate for BIPOC, people with disabilities, LGBTQIA+ people and other marginalized communities. United Way examines and addresses the systems, institutions, and policies that have caused and perpetuated racial and socioeconomic disparities, specifically in the areas of Education, Financial Stability, Health, and Housing. This includes acknowledging the role that philanthropy plays in upholding such structures. When individuals of all ethnic backgrounds, socioeconomic statuses, and gender/sexual identities can live and participate in functions of life without fear, then, and only then, can we “Live United”.


The United Way of Greater Toledo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.