Consumer Resource Coordinator

The Ability Center (ACT) is a non-profit Center for Independent Living serving seven counties in NW Ohio. With the assistance of competent, professional staff, and the support of volunteers, ACT works for the rights and concerns of people living with disabilities on local, state, regional, and national levels. Our mission is to advocate, educate, partner, and provide services supporting people with disabilities to thrive within their community.

The Ability Center has a full time opening for a Consumer Resource Coordinator. The coordinator typically works Monday-Thursday 8:30 am – 5:00 pm and Fridays 8:30 am – 3:00 pm, 37.5 hours per week. No evenings or weekends are required, except for a special event. This position interacts with consumers with disabilities, medical providers, and partner organizations regarding durable medical equipment requests and donations.

Main Essential Functions:

  • Will respond to requests for durable medical equipment via phone, e-mail, or in person.
  • Will work one on one with consumers to gather information and complete an intake and Independent Living application.
  • Ensure that all necessary release forms and requested paperwork is completed and received back in a timely manner.
  • Will prepare equipment loan/gift agreements, and mail letters to consumers.
  • Provide information to consumers requesting services and make appropriate referrals to other Ability Center programs.
  • Will enter donated and purchased medical equipment information into the database to ensure inventory is accurate.
  • Will conduct consumer follow-up calls as requested.
  • Required to attend group staff meetings to discuss services, update processes, and share resource lists.
  • Maintain thorough understanding of service needs of persons with disabilities and programs available in the community.
  • Maintain effective and positive working relationships with all ACT staff as well as other agencies/service providers.
  • May be required to attend Ability Center trainings, events, outside community events, and seminars.
  • Document all consumer contact information in consumer database according to required guidelines.
  • May be asked to back up other positions in the Durable Medical Equipment program.

Qualifications: Experience working with Durable Medical Equipment preferred. Prefer candidates have customer service experience, especially working with people with disabilities. Prefer candidates have an associate degree in the social service industry. Excellent interpersonal skills and strong interviewing and assessment skills. Strong skills in organizing work, attention to detail and maintaining confidential records. Must enjoy spending time communicating with consumers to develop trust needed to gather information and recommend additional ACT services. Must be able to document consumer/program results. Will be using Microsoft Office software, and database systems.

Physical Demands: The employee in this position may sit for extended periods as well as move between workspaces. They will need to lift to 25 lbs. while performing job duties and may lift more with two or more individuals assisting. This position frequently communicates with others and may do so in various ways as able. They may converse, convey, and exchange accurate information via phone, text, written, e-mail, or face to face. The employee may frequently move from one office space to another, meeting spaces, and occasionally from one building to another. The employee may operate a personal and/or company owned vehicle. The employee will operate/use a phone, computer, copier, and printer

ACT is an equal opportunity employer and values a diverse workforce and inclusive culture. We encourage applications from all qualified individuals and do not discriminate. The Ability Center is committed to providing reasonable accommodations to individuals with disabilities. All candidates must pass an FBI/BCII background check and drug screen if position is offered.

The Ability Center is a family friendly work environment offering a comprehensive compensation and benefit package, including medical, dental, vision, and company paid life insurance. ACT offers a generous paid time off package, including vacation, sick, personal day, goal days, and holiday pay.

Please visit the employment page of our website to apply.