Desktop Support Technician



Desktop Support Technician


 About Sunshine:

Sunshine Communities, Inc. is a 501(c)(3) nonprofit organization located in Northwest Ohio supporting individuals with developmental disabilities through residential, vocational, clinical, therapeutic, and recreational services. These services are offered in various circumstances including at our Maumee, Ohio campus and at homes within the community. In addition to programs on campus, Sunshine individuals and staff operate in downtown Maumee, Georgette’s Grounds and Gifts, a coffee shop and Sunshine Studios, an art studio space with a fair trade gift store offering classes to individuals and the community.


The Desktop Support Technician is responsible for providing frontline, hands-on support to employees and troubleshooting issues related to desktops, laptops, operating systems, and office applications. This role includes handling initial support tickets, guiding users through troubleshooting procedures, installing software packages, imaging hardware and escalating issues to senior staff as necessary.


  • One to three years of IT related experience and/or training required
  • Prefer Associate degree in IT from two-year college or technical school, and GED/High School Diploma required
  • Valid Driver’s License, good driving record and Auto Insurance
  • Pass criminal background, drug screen, physical & able to lift 60 lbs.


  • Diagnose and resolve software and hardware incidents, including Windows operating systems and across a range of software applications.
  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensure desktop computers interconnect seamlessly with a myriad of systems including file servers, email servers, application servers, and administrative systems.
  • Train and guide staff on computer operation and other issues.
  • Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment.
  • Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
  • Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
  • Customize desktop hardware to meet user specifications and site standards.
  • Operate within, and ensure compliance with, organizational policies and procedures related to IT.
  • Responsible for the imaging and configuration of laptops and shared computer stations to ensure they meet company specifications and user needs.
  • Installing, updating, maintaining software images, managing system setups, and ensuring that all machines are prepped and ready for deployment.


  • Comprehensive health package (medical/dental/vision/life/disability)
  • Retention Bonuses paid out quarterly based on % of hours worked prior quarter
  • 401(k) with company match, starts at 60 days
  • Paid Vacation, Sick & Personal Days
  • Interest Free Tuition, Emergency & Small Dollar Loans
  • Transportation Assistance
  • Employee Assistance Program
  • Training & Advancement through Sunshine U
  • Success Coach
  • Years of Service Award


Please go to for more information.