Development Operations Manager

Job Title:          Development Operations Manager
Department:     Development
Reports to:       Director of Development
FLSA Status:    Exempt
Employment Status:  Full-Time
Please submit applications directly on the Toledo Museum of Art website http://www.toledomuseum.org/jobs.
Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.
And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.
SUMMARY
Under the direction of the Director of Development, the Development Operations Manager is responsible for managing and optimizing organizational development processes to increase fundraising revenue. This position is responsible for the oversight, management, and integrity of the Customer Relations Management (CRM) database (Raiser’s Edge), including donor demographic information, gift records, and market analysis and research. This position is also responsible for training and supporting staff, leading special database projects and will either be responsible for or have oversight of support staff in generating reports, queries, and mailing lists. Included in this focus area, the Development Operations Manager will also be responsible for the development of policies and procedures, including fund agreements and fund reporting, donor stewardship processes, and systems for prospecting, research, and pipeline development. Additionally, the Development Operations Manager serves as the primary liaison with the Finance Department and directly supervises the Development Services coordinator.
KEY ACCOUNTABILITIES
  • Oversees overall management of Raiser’s Edge, including collaboration with internal constituents such as Finance and Visitor Engagement.
  • Develops and manages the internal systems of prospect identification, cultivation, solicitation, and stewardship, with strong emphasis on major gifts prospect management, including but not limited to, portfolio management and tracking of proposals and goals.
  • Oversees donor stewardship program and provides vision to ensure the systems, processes, and workflows to effectively steward donors across all areas of giving.
  • Creates and maintains system policies and procedures that promote quality donor data and data integrity; takes proactive leadership in making system recommendations that promote efficient flow of donor information to appropriate users.
  • Consults with Development staff to track and report on fundraising progress and donor trends.
  • Oversees and coordinates gift processing and gift acknowledgement.
  • Performs other duties as assigned or required.
RELATIONSHIPS
Reports directly to the Director of Development and supervises Development Services coordinator, while working closely with the other members of the Development team. Works cross-functionally with other Museum areas, to include Visitor Experience, Finance, and Information Technology.
EDUCATION AND EXPERIENCE
  • Bachelor’s degree in Nonprofit Management, Marketing, Communications, or related field.
  • Excellent knowledge and minimum 2 years’ experience with nonprofit Customer Relations Management systems and reporting
SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES
  • Experience in a fundraising office with an understanding of donor cultivation and solicitation a plus.
  • Effective communication skills, particularly in drafting written policies and communications to donors.
  • Proficiency with MS Office.
  • Experience with donor database systems a plus.
  • Basic accounting knowledge.
  • Ability to research, collect, organizes, and analyze data.
  • Ability to act with integrity and maintains confidentiality in all matters.
  • Ability to work collaboratively in a team setting.
WORK ENVIRONMENT
Standard open office work environment shared with co-workers, with related phone, computer and printer noise. Position requires ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer and phone system; ability to lift 35 pounds and to remain standing or walking for extended periods; hours may include some evenings and weekends as necessary.
The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected] or (567)-666-0387.