Director of Clinical Support Services

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Functions as executive/administrative to ensure all medical clinical objectives are met with regards to medical services provided. Responsible for development and implementation of new programs for NHA services.  Responsible for management and continuity of Quality Assurance activity, acting as coordinator. Ensures federal requirements are met for Health Care Plan.  This role is a combination of APRN-CNP primary care duties, and administrative duties.

Duties and Responsibilities:

  • Manage new clinical initiatives with providers
  • Development of additional clinical site needs
  • Investigates need for new medical equipment; finds funding when necessary
  • Reviews all reporting, makes analysis for changes; makes presentation to Medical Director and CEO.
  • Ensures NHA follows federal requirements of reporting for Health Care Plan
  • Assures clinic services are in alignment with patient needs, physician standards and agency mission
  • Ensure the policies and procedures for all medical support staff are followed on a consistent basis and following the disciplinary policy as needed if standards are not maintained.
  • Oversees and reviews clinical statistics and reports for grant development and funding source audits
  • Provides sufficient staff contact to adequately supervise and evaluate skills and functioning of positions of direct report
  • Clearly communicates and reinforces agency mission, priorities, and goals to staff
  • Participates and is available for medical and provider staff meetings
  • Sees problems/issues/projects through to completion with attention to detail in a timely manner, meeting required deadlines
  • Works in conjunction with other medical, medical support, and management staff to provide a team approach to treatment
  • Represents NHA at functions as directed by the Medical Director
  • Other related duties as assigned

Skills and Qualifications:

  • Registered Nurse from an accredited school with APRN-CNP – Family board certification
  • Ohio licensed
  • Five (5) years experience in staff and program development
  • Five (5) years experience in supervision/management
  • Three(3) years experience in community health nursing preferred
  • Extensive experience with QI
  • Ability to work independently
  • Computer literate (MS Word, XP, Excel, Power Point)
  • Excellent verbal and written skills, examples required
  • Ability to meet new challenges with a positive attitude, flexibility
  • Proactive in seeking solutions/problem-solving
  • Initiative and ability to use sound judgment in the absence of specific orders

Competitive salary and benefits package including:

  • PTO earned benefit of 20 days a year first year
  • 11 paid holidays
  • Health Insurance (including high deductible health savings plan)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Retirement plan (with employer match)
  • Employee Assistance Program

Full-time, exempt salary position. Monday through Friday no weekends or holidays.

Please provide your salary requirements when you apply to be considered for an interview for this position.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers, and a full-service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer