Information and Referral Specialist





Position Title:                        Information and Referral Specialist


Pay Range:                                  $17.49 to $23.48 (Hourly Rate)


Position Classification:         Full time; Non-Exempt; Hourly pay will be based upon experience and qualifications.


Responsibilities:                 Connects older adults, younger persons with physical disabilities and their family caregivers with the information, resources services they need. This position collects basic intake information of the caller into the appropriate software.  Creates a remarkable consumer experience for those who call, e-mail, use the live chat Web site function or walk in to the Area Office on Aging seeking help in living long, quality and independent lives.  Conducts outreach activities to increase awareness of Area Office on Aging services amongst targeted populations.  This position reports to the Aging Resource Center Director.


Qualifications:                       Minimum of 3 years’ experience within an information and referral, customer service environment or similar setting with appropriate computer skills.  Knowledge/experience of the aging network preferred.  Prefer BS or BA in social work, sociology, psychology, mental health and knowledge of the aging network required.  Bilingual (Spanish/English) fluency highly desirable.  Note: Driver’s license and criminal background check is required for this job.

EEO/AAP, Bilingual and minority applicants encouraged to apply.

                                                 No telephone calls

Application Deadline:           Until Position is Filled


Submit resumes to:

Samuel H. Hancock Ed.D. SHRM-CP

Vice President of Human Resources

Area Office on Aging of NW Ohio, Inc.

2155 Arlington Avenue

Toledo, Ohio 43609



[email protected]


 This description is intended to indicate the kind of tasks and level of work difficulty required of the position.  The title of this job shall not be construed as declaring the specific duties and responsibilities of the position.  This position description and/or job vacancy notice is not intended to limit or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under supervision.  The use of this particular expression or illustration describing duties shall not be held to exclude other duties not mentioned.