Insurance Navigator – Bilingual in Spanish

Hours: Part-time; ability to work flexible schedule including evenings & weekends, remote
Pay Range: $20 – 21.00 per hour


Must be bilingual in Spanish
•High school diploma or GED, bachelor’s degree is preferred.
•Two (2) years’ experience working with health insurance products.
•Knowledge of current public coverage programs; including Medicaid.
•Knowledge of local resources such as community health centers, health and human service agencies, and immigrant-related resources.
•Ability to communicate effectively orally, in writing, face-to-face, and over the phone while providing empathy in difficult interpersonal situations.
•Excellent presentation skills-dynamic, engaging personality.
•A valid Ohio driver’s license and auto insurance with an acceptable driving record.
• Reliable transportation and willingness to travel extensively throughout Northwest Ohio.
•Knowledge of basic computer functions (Microsoft Windows, Word, Excel)
•Must attend Navigator Training as approved and/or required by ACA, covering the required standards and must be able to pass a proficiency test to perform Navigator duties as well as federal background check and finger printing.
•Ability to work closely and effectively as a team player with CareNet staff, community leaders, and health professionals.

•Provides outreach and application assistance to low-income consumers throughout NW Ohio in establishing financial eligibility for public programs according to grant guidelines.
•Translates complex policy and insurance information (jargon) into plain language for clients. Communicates to clients; health insurance information including benefits, cost-sharing requirements, and managed care principals.
•Communicate to clients how advanced premium tax credits (APTC) work, as well as the financial implications of tax credit reconciliation
•Complete and maintains required records; providing accurate and timely documentation according to program guidelines.
•Provide referrals to appropriate services and agencies.
•Utilize analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
•Perform basic clerical, computing, and office duties.

If interested and qualified for this position email cover letter, and resume to Tina Hacker, HR Director at [email protected] or fax to 419-842-0999.

HCNO is an Equal Opportunity Employer. We encourage minorities, women, and qualified candidates with disabilities to apply.