Marketplace/Medicaid Navigator (Fulltime with benefits)


  • High school diploma or GED, bachelor’s degree is preferred.
  • Two (2) years’ experience working with health insurance products.
  • Knowledge of current public coverage programs; including Medicaid.
  • Knowledge of local resources such as community health centers, health and human service agencies, and immigrant-related resources.
  • Ability to communicate effectively orally, in writing, face-to-face, and over the phone while providing empathy in difficult interpersonal situations.
  • Excellent presentation skills-dynamic, engaging personality.
  • A valid Ohio driver’s license and auto insurance with an acceptable driving record.
  • Reliable transportation and willingness to travel throughout Northwest Ohio.
  • Knowledge of basic computer functions (Microsoft Windows, Word, Excel)
  • Must attend Navigator Training as approved and/or required by ACA, covering the required standards and must be able to pass a proficiency test to perform Navigator duties as well as federal background check and finger printing.
  • Ability to work closely and effectively as a team player with CareNet staff, community leaders, and health professionals.



  • Provides outreach, community education and application assistance to low-income consumers throughout NW Ohio in establishing financial eligibility for public programs according to grant guidelines.
  • Translates complex policy and insurance information (premium, co-insurance, deductible, etc) into plain language for clients. Communicates to clients; health insurance information including benefits, cost-sharing requirements, and managed care principals.
  • Communicate to clients how advanced premium tax credits (APTC) work, as well as the financial implications of tax credit reconciliation
  • Complete and maintains required records; providing accurate and timely documentation according to program guidelines.
  • Provide referrals to appropriate services and agencies.
  • Utilize analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
  • Perform basic clerical, computing, and office duties.


Please send resume to [email protected]