Match Support Specialist

Position: Match Support Specialist

Type: Full Time

Salary Range: $33,000

Stipend: $450 monthly

Reimbursement: Mileage

Leave: Holidays & Earned Paid Time Off

Merit Raise: Eligible

 

Position Summary 

Big Brothers Big Sisters of Northwestern Ohio’s mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better forever. A Match Support Specialist’s responsibility is to provide support for those relationships, primarily through phone calls and emails, to ensure the following: child safety; positive impacts for youth; constructive and satisfying relationships between volunteers, children, and families; and a strong sense of affiliation with BBBSNWO, especially on the part of volunteers. 

The Match Support Specialist reports directly to the Community Program Manager or their designee. This position is 40 hours per week, which includes some after-hours shifts. Office hours are between 8 a.m. and 5 p.m., Monday-Friday, and are determined by the need of the agency. Occasional weekend hours may be required. This is an entry-level position with opportunities for promotion. 

 

Responsibilities 

Required duties may include: 

1. Provide ongoing support to all match parties, including the volunteer, parent, and child, to ensure adherence to program guidelines and child safety and to offer appropriate coaching. 

2. Secure surveys from match parties to gauge outcomes of participation. 

3. Connect families to other resources in the community as appropriate 

4. Document and conduct all duties in accordance with legal and organizational requirements. 

5. Interview the child and parent/guardian to determine eligibility for the program and complete written assessments to help determine a successful match. 

6. Work collaboratively with other community-based team members (match support, child enrollment, and volunteer enrollment) to intentionally match enrolling children with potential Bigs/volunteers. 

7. Schedule and lead introductory match meetings between volunteer, child, and parent to review rules, guidelines, and expectations. 

8. Represent the organization in a positive light, reinforcing the organization’s mission. 

9. Other duties as assigned by the CEO or their designee in support of the organization’s mission, such as fundraisers, community events, and external programs. 

 

Skill Requirements 

1. Ability to work individually while positively contributing to a team environment. 

2. Excellent oral and written communication skills. 

3. Ability to use time effectively and focus on details while meeting agency goals related to quality and safety. 

4. Computer competence (i.e., Microsoft Office, Outlook, Google Docs, Database Management). 

5. Strong relationship-building skills. 

6. Comfortable with and able to connect with others via phone and email. 

7. Ability to handle multiple tasks at once while prioritizing deadlines. 

 

Qualifications 

1. Bachelor’s degree in Social Work or Human Services preferred; Bachelor’s in a related field required. If you are within six months of completion, waivers are provided on a case by case. 

2. Pass the Department of Criminal Investigation, Department of Transportation, and Child Abuse Registry background checks according to the organization’s standards. 

3. Possess a valid (United States) driver’s license. 

4. Ability and willingness to travel locally. 

5. Displays a sense of cultural competence and has experience practicing inclusivity amongst a variety of populations. 

6. Work a flexible schedule according to agency needs which may include some evening hours and occasional weekend hours. 

 

To Apply: Please email your resume and cover letter to: [email protected] 

For more information: (419) 243-4600