Member Relations Specialist (Remote)


Serve as main point of contact for the Society and provide superior customer service to members, event attendees, and all who are interested in the field of I-O psychology. Facilitate member and event attendee transactions, assist with preparations for events, and monitor member data quality.

Duties and Responsibilities:

  • Respond daily to general inquiries received via phone and email
  • Assist members and customers with dues, registrations, I-O Job Network subscriptions, and other payments
  • Process incoming applications for membership, in collaboration with Membership Committee
  • Ensure the quality and completeness of information within the member database and update as needed
  • Contact members to correct bad addresses, resolve expired student grace periods, etc.
  • Prepare lists and information for ongoing initiatives, such as Membership Milestones and Sterling Circle
  • Serve as liaison to the APA Division Office, submitting required reports, monitoring the Division 14 webpage, and updating records of Division 14 members in the database
  • Monitor the virtual mailbox, review mail, forward to appropriate staff
  • Receive, process, and deposit check payments
  • Support event planning and implementation, including responding to inquiries and preparing materials
  • Coordinate the committee volunteer program, including volunteer recruitment, the SIOP Volunteer System (SVS), SIOP Commons, etc.
  • Additional duties and projects as assigned by supervisor


  • 2+ years of experience in a customer service role or similar
  • Proficient with Microsoft Office products such as Outlook, Word, Excel, and PowerPoint and experience working within an AMS/CMS system
  • Strong time management, project management, organizational, and analytical skills
  • Excellent communication and writing skills with exceptional attention to detail
  • Self-motivated, with the ability to work independently and collaboratively
  • Ability to manage multiple projects and assignments
  • Some travel required (2-3 times/year)

Physical Demands:

Regularly required to sit, speak, listen, read, and communicate using such tools as email, phone, video conferencing, digital platforms, printed documents, and other standard office equipment. Occasionally required to stand, walk, kneel, and carry up to 30 pounds. When working onsite at a meeting or event, this position is very active, requiring extensive movement such as standing, walking, bending, lifting, moving materials, kneeling, and speaking for up to 16 hours per day. Reasonable accommodations may be made.

About Society for Industrial and Organizational Psychology

The Society for Industrial and Organizational Psychology (SIOP) is an international nonprofit professional association of 10,000+ annual members. SIOP is the trusted authority on workplace psychology. Its professional members use scientific methods to understand and manage human workplace interactions, improving productivity and worker well-being. SIOP is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. No aspect of recruitment, hiring, or employment with SIOP will be influenced in any manner by race, color, sex/gender, sexual orientation, national origin, religion, age, disability status, genetic information, marital status, veteran status, citizenship status, or any other basis protected by applicable federal, state or local law. We encourage diverse applicants from myriad educational, work, and personal backgrounds to apply. In appreciation of our staff team, SIOP offers generous benefits for full time employees, including 11 annual paid holidays, paid vacation and sick time, health, dental, and life insurance options based on eligibility and coverage, a 401k plan with immediate vesting and an automatic contribution, tuition assistance and professional development funding, flexible work hours, a remote work option, and casual dress code. We are a parent-friendly/caregiver-friendly employer who recognizes the importance of work-life integration and balance for our team. To learn more about the organization, please visit

To apply for this position, please email your resume and cover letter to [email protected].