Residential Support Specialist Men’s House – PT PM

Job Description

Job Title:   Residential Support Specialist


Rev. Date: 9-2-21
Department:   Operations


SOC Code:

Men’s Building or Sparrow’s Nest

FLSA: Hourly – non -exempt
Reports to:    

Lead Residential Support Specialist

EEO Code: Professional
Responsibility:   Individual Contributor  

Apply at Cherry Street


Residential Support Specialist is responsible for completing all aspects of the day-to-day Housing needs and responsibilities. This position works closely with the Lead Residential Support Specialist to execute policies, procedures, and systems to ensure high quality operations in support of programming.


All staff members at Cherry Street perform their job duties in the context of the Gospel of Jesus Christ.  It is our express purpose to minister to individuals (I.e. staff, volunteers, donors, guests) through the practical discipleship steps of eliminating poverties of spirit, soul and body.


Essential Functions:
  • Effectively support residential guests and guest volunteer opportunities
  • Ensure that necessary forms, reports, and case notes are properly completed and contain correct information
  • Perform and lead others in building janitorial
  • Assist Guest Support Specialist with check-in and morning wake-up calls
  • Effectively perform and lead others in pest control measures
  • Give consistent oversight to building safety and security, offering recommendations for improvement where needed.
  • Perform and lead others in building groundskeeping
  • Perform transportation when necessary
  • Perform and lead others in commercial and residential laundry
  • Perform and lead others in meal distribution
  • Ensure proper reporting measures for building maintenance
  • Ensure guest safety and collaborate with coworkers to maintain an environment that is safe, clean, and redemptive
  • Encourage Guests’ as they are working toward their goals in collaboration with the Ready for Life Program
  • Responsible for working in collaboration with Guest Support Specialist to ensure Guest needs are met

*Essential Functions may be revised upon management discretion


Education and Experience
·         High School Diploma or GED


Knowledge, Skills, and Abilities
·         Strong professional demeanor

  • Experience working in an environment that serves a culturally diverse adult population
  • Demonstrated ability to forge effective relationships with staff, guests, and community agencies
  • Must have the ability to remain calm in crisis situations

·         Proven ability to handle a multitude of tasks and prioritize by level of need

  • Ability to take initiative and self-driven to complete goals and tasks
  • Must have high regard for building cleanliness

·         Must be highly organized, have excellent and timely interpersonal communication skill

·          Proficient in Microsoft Office Suite Programs (Word, PowerPoint, and Excel)


Licenses, Certificates, and Other Requirements
·         Mental Health First Aid Certification preferred

·         De-escalation training preferred

·         CPR training preferred

·         Narcan training preferred

·         Valid Driver’s license required


*As a condition of employment, each team member is required to agree to the Cherry Street Mission Ministries Statement of Faith.


Work Environment:

Exposure to (“F” Frequent; “O” Occasional; “R” Rare; “N” Never) :

O Fumes F Humidity R Electrical Hazards
O Dust O Mechanical Hazards F Burn Hazards
O Loud Noise F Biological Hazards F Sharp objects
O Vibration F Chemical Hazards R Fall Hazards
N Confined Spaces O Height Hazards R Overhead Hazards



Equipment/Personal Protective Equipment Used
·         Closed toed shoes

·         Safety glass when required

·         Disposable Gloves


Physical Demands (“F” Frequent; “O” Occasional; “R” Rare; “N” Never)

F Stand F Handle/Feel (using fingers) F Grasp
F Walk F Crouch/Kneel/Stoop/Crawl F Climb
O Sit F Talk F Balance
F See/Detect F Hear/Listen F Bend
F Push/Pull F Apply repetitive motion F Reach


Lifting Requirements

☐ Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

☐ Light work – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

☒ Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

☐ Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

☐ Very heavy work – Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.


This job description has been approved by:

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Employee signature below constitutes employee’s understanding of the requirements, essential functions, and duties of the position.




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