Visitor Experience Associate

Job Title:  Visitor Experience Associate
Department:  Visitor Experience
Reports to:  Visitor Experience Manager
FLSA Status:  Non-Exempt
Job Status:  Part-Time, average 15-20 hours weekly
Museum Hours:  Closed Monday & Tuesday, 11:00am-5:00pm Wednesday, Thursday, & Sunday, 11:00am-8:00pm on Friday & Saturday.
Hourly Compensation:  $13.00
Deadline to Apply:  December 29, 2023 at 12:00pm
Please submit application on the Toledo Museum of Art website
Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.

The Visitor Experience Associate serves as the Museum’s principal point of contact throughout the visitor experience. This position works to inform, sell to, and connect with visitors from phone calls and ticketing to entrance points, galleries, and exhibition spaces with the focus of continually raising the profile of the Museum as a visitor centric organization within the community.
  • Positively engages with guests providing directions and information regarding the campus, locations of the permanent collections, special exhibitions, and amenities.
  • Uses computer and e-mail for internal and external customer communication.
  • Uses a point of sale system for cash and credit transactions.
  • Responsible for proactively identifying, troubleshooting, and de-escalating issues occurring in the galleries and across the Museum campus.
  • Provides coordination and support assistance for special programming.
  • Assists with the coordination and activities related to programming throughout the campus including program introductions, A/V support, and handling logistics for visiting artists and performers.
  • Assists with the coordination and activities in the community gallery including gallery upkeep.
  • Actively promotes membership sales with visitation, assists with annual membership renewal campaign and calls.
  • Works closely with Protective Services to ensure the safety of visitors and the collection; actively promotes the safety policies of the Museum.
  • High school diploma or GED equivalent.
  • Minimum of 2 years’ experience in visitor service, hospitality, customer services or sales.
  • Exceptional communication skills with the ability to facilitate positive dialogues with diverse audiences and build rapport with Museum visitation one-on-one, in groups or via the phone.
  • Strong observation and awareness abilities, including noticing unusual circumstances and situations requiring attention.
  • Demonstrated problem-solving and decision-making skills.
  • Deep interest in and experience with engaging and interacting with a diverse visitation.
  • Knowledge or strong desire to engage with and learn about art and museum practices.
  • Ability to work flexible hours including evenings, weekends, and holidays.
Position requires extensive physical mobility – must be able to move about multi-gallery posts during entire shift.  Sound level in galleries varies from very quiet to noisy, depending upon activity level.  Must be able to communicate verbally both person-to-person, electronically and by radio and visually observe all activity on assigned posts.  Position may require ability to operate a variety of technologies, including familiarity with computers, monitors, kiosks, projectors, etc.; the person in this position frequently communicates with public membership and staff who have inquiries and must be able to exchange accurate information in these situations; May occasionally lift up to 35 pounds.
  • 403b Retirement Savings Plan
  • Paid Parental Leave
  • Paid Sick Leave
  • Birthday Paid Time Off
  • 1 Volunteer Paid Day Off
  • Employee Assistance Plan
  • Museum Family Membership
  • Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!
The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected] or (567)-666-0387.